Employee grievance is a sign of dissatisfaction with an employee's job or relationship with his team or colleagues. grievances usually arise from the day-to-day job-related matters and relationships in an organization.
“Employee grievance refers to the dissatisfaction of an employee with what he expects from the company and its management. A company or employer is expected to provide an employee with a safe working environment, realistic job preview, adequate compensation, respect etc. However, employee grievance is caused when there is a gap between what the employee expects and what he receives from the employer” (Scoopkiller, 2017).
Causes of grievances among employees in the workplace
Common grievances arise in organizations mostly concerning salary, workload, stress, absenteeism, etc.
Ø Style of leadership.
Ø Organizational culture, rules, and regulations.
Ø Improper HR management policies.
Ø Ineffective supervisors.
Ø Unfair promotion, demotion, transfer or treatment.
Ø Working conditions and working hours.
Ø Unsatisfactory pay or other benefits.
Ø Interpersonal issues.
Ø Lack of communication
Ø Incompetence of the employees.
Ø Matters of discipline.
Objectives of grievance handling
Ø To improve human/industrial relations.
Ø Improve morale /motivation.
Ø Support to enhance productivity.
Ø Improve the image of the organization.
Ø Establish recognizable grievance handling procedure.
Ø Improve communication.
Ø Ensure speedy solutions for grievances.
Ø Establish good HRM practices.
"Having an agreed and approved process will also help to protect the brand or company image by avoiding the ‘bad press’ associated with a mishandled grievance" (Demos HR Solutions, 2019).
Grievance handling procedure
Ø Define or describe the nature of grievances.
Ø Collect all the facts that help to explain.
Ø Establish tentative solutions to the grievances.
Ø Apply the solution.
Ø Follow -up on the case.
Conclusion
Every employee should have the right to voice their grievances. Their grievances should be duly examined and appropriate solutions provided. A fair and effective grievance redressal procedure is essential for the promotion and maintenance of good and efficient employer / employee An effective grievance procedure encourages an employee to bring their grievances to management, and by doing so, the management will be able to find problem areas and resolve them.
“This instinct invariably results in problems getting swept under the carpet and as such grievances often end with a resignation. But before discussing the correct grievance procedure, it’s worth exploring how you can actually prevent situations from escalating” (Darge, 2018).
References
Demos HR Solutions, 2019. Demos HR Solutions.[Online] Available at: https://demoshr.co.uk/blog/blog/item/the-importance-of-a-structured-grievance-process
[Accessed 14 December 2021].
Employment Team, 2020. Davidsonmorris. [Online] Available at: https://www.davidsonmorris.com/grievance-procedure-steps/
[Accessed 14 December 2021].
Scoopskiller,
2017. Scoopskiller. [Online]
Available at: https://scoopskiller.com/management-materials/human-resource-management/employee-grievance/
[Accessed 14 December 2021].
Handling grivences is one important factor which to be considered in each and every organization since every worker are humans they may have ups and downs in their lives so as an organozation having this componanat is gives hope to workers and paves a platform to work more effectively
ReplyDeleteEmployee grievance management is critical for harmonious working relationships, increasing employee loyalty and dedication, and improving overall organizational productivity and performance. In contrast, a lack of or bad employee grievance management in businesses leads to negative organizational consequences such as decreased productivity, absenteeism, defying orders, indiscipline conduct, and diminished job quality.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteGrievance is very much present in every workplace especially in today’s era of
ReplyDeleteglobalization, and, if not tackled on time, a minute grievance can become a conflict. A lack of interest has been found in the organization to handle the grievance and also to use the grievance handling as a tool to motivate the employees.
If management can directly resolve employee grievances, that employee resignment and employee conspiracy can be minimized. Only HR can create that platform.
ReplyDeleteEmployees always don't work in a comfortable environment. There can be ups and downs, so that- the management should have an instinct ability to identify each and everyone's situation and act upon them
ReplyDeleteMental wellbeing of employees always impacts on the performance in an organisation, due to a good and a healthy state of mind of an employee helps focus well on their tasks and responsibilities. Having a healthy and a peaceful mindset also helps employees to become creative and come up with innovative ideas and suggestions that help benefit the organisation. In your article you have nicely articulated on how to identify the root causes for employee grievances and how to handle these grievances in an effective manner. A very insightful article. Thank you for sharing this.
ReplyDelete