Customers mean business to organizations. organizations cannot survive without customers. organization need to produce the goods and services required by the customers when they need them, and the quality they need at the price they are willing to pay. To meet the needs of the customers, the organizations, therefore, need to focus on gaining maximum quality at the minimum cost. This can be done only if the productivity of the organization is high as customer satisfaction has become an overriding priority.
Quality refers to the ability of a product or service to consistently meet or exceed customer expectation .
There are so many other definitions of quality ,
v ISO (International Organization for Standardization-degree to which a set of inherent characteristics fulfilling requirements
v Fitness for use.
v Satisfaction of the needs of the customer.
v Value for money spent.
v Conformance to requirement.
The totality of the features and characteristics of a product or service that has the ability to satisfy stated or implied needs.
Total Quality Management (TQM)
Total quality management is a business management strategy aimed at embedding awareness of quality in all organizational process .
Objectives of maintaining quality
v To enable to face challenges of highly competitive global market.
v Effectively manage the product life cycle1 that has reduced due to technological innovations and increasing customer demands.
v To get it right the first time and get it more right the next time.
What is the role of HRM in quality management ?
Quality programs rely so heavily on well-trained, committed employees. therefore it is the responsibility of HRM of every organization, to make sure to train its employees accordingly products or services which produce by the organization and also develop employee's skills to gain quality productivity.
"Empirical studies have shown that HRM practices like training and development, employee career planning ,and recruiting and selection have the greatest significant influences on the implementation of total quality management " (Erts, 2020).
"All human resources subsystems-training. communications and compensation-are aligned with the overall quality effort" (Coudron, 1993)
HRM plays a major role in quality management. A common practice is to start with the top management and then train the other employees. In addition, performance needs to be measured and reviewed against goals, achievement rewarded and recognized and compensation to be linked to employee progress.
References
Erts, N., 2020. Sage HR. [Online]
Tedder, D,. 2018. Istm Tools. [Online] Available at: https://istm.tools/four-things-that-ensure-fit-for-use/ [Accessed 12 December 2021]
Tutor2u, 2016. YouTube. [Online] Available at: https://www.youtube.com/watch?v=mN8oudE9HUo [Accessed 09 December 2021].
123rf, 2021. 123rf [Online] Available at: https://www.123rf.com/photo_109689629_tqm-total-quality-management-word-cloud-business-concept-background.html?vti=ncjc67c67th08m7wov-1-46 Accessed [12 December 2021].
·
Employees must be guided, trained and developed to assure the quality of the product or the service provided by the organization. This helps the company on high productivity, performance and employer brand.
ReplyDeleteAccording to CFI,(2021),
Quality management is not simply a concept but a process with Planning, improvement, control and assurance.
Quality Management ensures that Organizations Product and Service is to be consistant.
ReplyDeleteHuman resource management (HRM) is extremely important in quality management. Starting with top management and then training the rest of the workforce is a standard technique. Furthermore, performance must be assessed and reviewed in relation to goals, accomplishments must be rewarded and recognized, and compensation must be tied to employee advancement.
ReplyDeleteQuality management is vital factor in Human resource management, since every organization will be branded and ranked according to the quality of the product or the service that they deliver , and HRM is the key point to recruit and capacitate the Human Resources for the same
ReplyDeleteQuality management ensures high quality products and services by eliminating defects and incorporating continuous changes and improvements in the system. High quality products in turn lead to loyal and satisfied customers who bring ten new customers along with them.
ReplyDeleteHRM is a crucial instrument for ensuring that an organization's whole quality management is effective. Total quality management is critical in both the service and manufacturing industries because it ensures that the organization produces high-quality products and services.
ReplyDeleteHRM plays a major role in quality management. If HRM is unable to recruit talented staff, not train well, not appreciate, employers will not give quality output. I directly affect to organization performance
ReplyDeleteQuality of a product or a service is the key to enhance the customer experience. With happy customers, there’ll be less complaints and negative feedbacks which the internal staff will have to handle. Also, the quality of a product or a service help increase the reputation of the organisation, which ultimately help compete well and sustain in the industry for a longer period of time. A very interesting article.
ReplyDeleteQuality management ensures delivering expected end results with aligning to excellent productivity where employee performance and their successful involvement being witnessed.Good article
ReplyDeleteQuality management tools assist an organization in designing and producing a product that the customer really needs and desires, hence increasing profits and productivity for the organization.
ReplyDelete